PBX Phone Systems

PBX Phones & System Support

A PBX, or private branch exchange system controls the phone lines and extensions of a company. It exchanges calls between the internal phone extensions in your office and manages inbound and outbound calls, routing incoming calls to the correct extension. A PBX box allows a company to connect all internal phone lines to a single external line.

This system can use an automatic call distribution feature and an automate call answering program. A caller can select an option to be transferred to a specific extension or department. It can enable customized business greetings. It is able to place a caller on hold while waiting for the the person who was requested to answer. During this time the system can play music or commercial messages.

There are four major types of PBX Systems. The first is the traditional PBX which just connects callers through multiple phone lines and extensions. It uses landline phone lines. Secondly, an IP PBX, which is easier to maintain. Traditional PBX systems are restricted by the number of phone lines there are, but an IP PBX is only restricted by the bandwidth space on a company's internet connection.

Lastly, the other two types are Hosted PBX, and Virtual PBX systems. A Hosted PBX is operated off-site by a VoIP Provider. Because it is off-site businesses normally pay a low-montly fee to have everything a PBX system offers and no initial investment. A Virtual PBX is almost the same as a Hosted PBX. It can cost less than the other systems, but it offers fewer features. Companies that only need a few features like voicemail or music play on hold, this PBX System may be for you. TechStarters supports PBX Systems, whichever one it may be. We got you covered.